Slow first response
New inquiries wait in inboxes, forms or spreadsheets before the right person sees them.
Florida-based · Custom business automation
Respond Faster. Follow Up Automatically. Keep Every Lead Moving.
Agency BRN connects forms, CRM, calendars, WhatsApp and SMS through n8n workflows—so leads receive timely responses, your team knows what to do next and repetitive work stops slowing down growth.
✓ Built around your workflow✓ Consent-aware messaging✓ EN · PT · ES
CAPTURE → ROUTE → FOLLOW UP
From new inquiry to the right next action—without manual handoffs.
01
Lead capturedForm, ad, call or CRM event
Trigger02
Workflow routes itValidate, enrich and assign
n8n03
Customer receives a responseWhatsApp, SMS or team follow-up
Delivered24/7Workflow triggers
3Connected channels
HumanHandoff available
Response workflowAlways ready
Team handoffBuilt in
BUILT FORService businessesSales teamsAppointmentsCustomer serviceOperations
THE FOLLOW-UP GAP
Leads arrive at any time.
Your process still depends on someone noticing.
When information must be copied, assigned and followed up manually, response times stretch, opportunities go cold and your team spends valuable hours maintaining the process instead of serving customers.
Inconsistent follow-up
Reminders and check-ins depend on memory, leaving qualified opportunities without a next step.
Disconnected tools
Teams re-enter the same information across forms, calendars, CRM and messaging platforms.
One connected workflow
Agency BRN turns triggers, decisions, messages and handoffs into a clear automated process.
WHAT AUTOMATION CHANGES
Move faster without losing the human connection.
Automation handles the repeatable steps while your team stays available for conversations, decisions and exceptions.
01↗
Faster lead response
Acknowledge inquiries, route details and notify the right person as soon as an approved trigger occurs.
02↗
Consistent follow-up
Create timed reminders, confirmations and next-step messages based on status, behavior or appointment dates.
03↗
Cleaner operations
Move information between approved systems, reduce duplicate entry and keep customer records more consistent.
04↗
Clear human handoff
Escalate conversations, exceptions and high-value opportunities to the right team member with useful context.
AUTOMATION SOLUTIONS
Connect the workflow, the message and the next action.
Start with one high-value process or combine the three layers into a complete lead and customer communication system.
n8n Automation
Custom workflows that connect triggers, business rules, data and actions across the tools your company already uses.
- Forms, CRM, calendars and spreadsheet connections
- Lead validation, routing and assignment
- Status-based tasks and internal notifications
- Monitoring, error handling and recovery paths
- Documentation and team handoff
WhatsApp Automation
Structured WhatsApp workflows for inquiries, confirmations, updates and team handoff using approved business messaging tools.
- WhatsApp Business platform setup planning
- Inbound message routing and qualification
- Approved template and conversation workflows
- CRM updates and human-agent handoff
- Consent and communication preference capture
SMS Automation
Timely text-message workflows for opted-in contacts, built around clear use cases, delivery events and opt-out handling.
- Provider, sender and use-case setup planning
- Lead response, reminders and confirmations
- Opt-in, opt-out and preference workflows
- Delivery tracking and exception alerts
- CRM synchronization and team escalation
THE BRN AUTOMATION METHOD
Automate a clear process—not the confusion around it.
We map the current workflow, define the message rules and launch in testable stages so your team knows exactly what happens at every step.
Plan your automationWorkflow Discovery
We identify triggers, manual steps, delays, systems, message types, owners and the result the automation should produce.
Logic, Consent & Handoffs
We define routing rules, timing, data requirements, communication preferences, opt-outs and when a person must take over.
Build, Connect & Test
Agency BRN configures the workflow, connects approved tools and validates normal, exception and failure scenarios.
Launch, Monitor & Improve
Your team receives documentation and training, then the workflow is refined using real operational feedback.
HIGH-VALUE AUTOMATION USE CASES
Start where delay and repetition cost the most.
The best first automation is easy to understand, happens often and has a clear owner. We prioritize workflows that improve response, consistency and visibility.
MULTILINGUAL DELIVERY
ENEnglishAmerican English
PTPortuguêsPortuguês brasileiro
ESEspañolSpanish-language delivery
Workflows, messages, documentation and training in the language your customers and team use.
COMMON QUESTIONS
Talk to Agency BRNWhat businesses ask before automating.
Do we need n8n, WhatsApp and SMS together?
No. We start with the channel and workflow that solve the highest-value problem. n8n can coordinate multiple systems, but a focused WhatsApp or SMS workflow may be the right first step.
Will automation replace our team?
The goal is to remove repetitive handoffs and delays, not human judgment. We design clear escalation points so people handle conversations, exceptions and decisions that need them.
Can you connect our existing CRM or forms?
Often, yes. Compatibility depends on the system, its API or webhook capabilities and your account permissions. We confirm each integration during discovery before defining the final scope.
How do you handle consent and opt-outs?
Messaging workflows are designed around a defined use case, recorded permission, communication preferences and accessible opt-out handling. Your business remains responsible for legal and industry requirements, and specialized legal review may be appropriate.
Can the messages use AI?
AI can be added where it provides value, but it is optional. We can use fixed templates, rule-based logic or AI-assisted drafting with clear boundaries and human review based on the risk of the conversation.
Can we begin with one workflow?
Yes. A focused pilot is often the best way to validate the logic, team responsibilities and customer experience before expanding to additional channels or processes.
FREE AUTOMATION ASSESSMENT
Find the manual workflow worth automating first.
Tell us where leads wait, follow-up breaks or information must be copied by hand. We’ll identify the strongest first use case and recommend the right workflow, channels and implementation scope.
✓ No-pressure initial conversation✓ Florida-based and available remotely✓ English, Portuguese and Spanish
Prefer to call?305-897-6353 Agency BRN · Florida · EN · PT · ES
About Agency BRN
Agency BRN, also known as BRN Digital Solutions, is a Florida-based digital solutions agency serving businesses across Florida—including Miami, Orlando and Tampa—and remotely across the United States. Services are available in English, Brazilian Portuguese and Spanish.
Automation depends on available APIs, account permissions, platform policies and valid consent for WhatsApp or SMS messages. The business remains responsible for its legal and regulatory compliance.
Talk to Agency BRN: 305-897-6353